Tech Support Advice
Okay, if your car breaks down I can see you telling the mechanic “It no worky.” Your car is there for the mechanic to look at and diagnose the problem. But, if you email someone for technical support related to a computer or software issue, you might want to provide a little more information than “it doesn’t work”. The tech can not see what you’ve done, does not know what error is being reported, or anything. It’s like asking the mechanic to fix your car without giving any details of the problem or the car. Do you think troubleshooting computer problems is like magic? Even though it might seem that way at times (I know my mere presence sometimes appears to fix certain computer problems that people report), in reality there’s a little more to it. So, the next time you email someone for support with a problem, please provide them with a little more information than “It no worky”.
